Williams, Brian K. Description: Eighth edition. The inclusion of a website does not indicate an endorsement by the authors or McGraw-Hill Education, and McGraw-Hill Education does not guarantee the accuracy of the information presented at these sites. To my wife, Stacey, for her 31 years of steadfast, patient support and for her collaboration and shared adventures; and to my beloved children and their families—Sylvia, Scott, and Atticus and Kirk, Julia, Nicolas, and Lily.
He joined the faculty in , the year he received his doctorate in business administration Courtesy of Angelo Kinicki from Kent State University. He was inducted into the W. Carey Faculty Hall of Fame in He also received several research awards and was selected to serve on the editorial review boards for four scholarly journals. His current research interests focus on the dynamic relationships among leadership, organizational culture, organizational change, and individual, group, and organizational performance.
Angelo has published over 95 articles in a variety of academic journals and proceedings and is co-author of 8 textbooks 31 including revisions that are used by hundreds of universities around the world. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is used to store the user consent for the cookies in the category "Other. The cookie is used to store the user consent for the cookies in the category "Performance". It does not store any personal data.
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Others Others. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. McGraw-Hill Higher Education; 8th edition. Then, they will respond to ten multiple choice questions to measure understanding of ethics and stealing from the office. Follow-Up Activity: Instructor should divide students into small groups and present the following mock exercise: Bob and Ernie are close friends who work at a Jerico Corp.
Ernie happens to notice that almost all of his pens and supplies have a habit of disappearing from his desk. He has also noticed that Bob seems to have a great deal of office stationary in his bag. For a supplemental activity, you can have the students analyze the reasons why the customer boycott was successful at Market Basket and explore the role of social media in increasing the bargaining power of customers.
How could your school best deal with those challenges? This Example demonstrates how Amazon is focusing on one particular stakeholder— the customer, at the possible expense of other stakeholders. Amazon tries to have a simple platform to accommodate one-click shopping, easy returns, free-shipping, and of course, low prices. Some suppliers, on the other hand, are frustrated as they feel squeezed. States have introduced tax incentives to poach movie production business from California in order to reap the economic benefits that come with film companies.
This, and other incentives for different industries, often becomes a problem for local communities. Mayors and governors, who are desperate to create jobs, are outmatched by multinational corporations, and short on tools to fact-check what companies tell them. Barra ordered an internal investigation to find out why GM failed to fix a safety defect for more than a decade. Computerization is already changing manufacturing, but interestingly, it is beginning to change medicine as well, such as with gene modification.
Mobile devices are also changing communication and social skills. Follow-Up Activity: Instructor should divide students into small groups. Each group is tasked with discussing the role of internal and external stakeholders.
Groups should choose three stakeholders and discuss how their role affects AmbCo Skincare Products activities. These findings should be shared with the rest of the class and open for wider discussion. There are four approaches to deciding ethical dilemmas: the utilitarian approach, the individual approach, the moral- rights approach, and the justice approach.
To promote ethics, an organization can create a strong ethical climate, screen prospective employees, have a code of ethics, use ethics training programs, and reward ethical behavior.
Sreedhari Desai describes three nudges that have been shown to reduce unethical behavior in the workplace: infusing accountability, displaying moral symbols, and using reminders of childhood.
For a supplemental activity, you could have the students describe examples of these nudges that they have observed at their current or previous employer and have them evaluate the extent to which they believe that these ethical nudges are successful. Apply the four approaches to deciding ethical dilemmas to determine if it would be ethical for you to buy the questions and use them to study for the exam. After reading the case, students will respond to five multiple- choice questions.
Follow-Up Activity: Students should be divided into small groups of five. First, students should discuss the dilemma of social media platforms such as Facebook. Next, students should discuss if organizations such as Facebook, Twitter, etc. Has Facebook taken action to be both ethically and legally responsible?
Students should explain why or why not. Differences in opinions should be shared with the class. Four Approaches to Deciding Ethical Dilemmas.
Group Exercise: Solving an Ethical Dilemma There is a group exercise available at the end of this manual that applies the four approaches to studying ethical dilemmas.
Only about a fifth of American managers reach Level 3. Managers will often have to choose between courses of action that will promote either economic performance or social performance. In this click and drag exercise, students will review scenarios from a fictional organization and match them with appropriate ways companies can promote ethical behavior. Groups should discuss how organizations can best promote ethics.
In what ways does Riverview Manufacturing continue to build and promote a greater ethics oriented culture? Groups should be called upon to share their discussions with the class. Students should be encouraged to share from their own personal experiences. Social responsibility also includes climate change, sustainability, and natural capital.
For a supplemental activity, you could have the students provide recommendations for how their employer or a previous one could develop a coherent CSR strategy. Article Citation: Rangan, K. The truth about CSR. Harvard Business Review, 93 1 First, groups should discuss how Beckmart engages in Corporate Social Responsibility.
Is it possible to be a good corporate citizen, obey the laws, and be ethical and profitable at the same time? The floor should be opened for further discussion with the rest of the class.
Is Social Responsibility Worthwhile? The company also strives to reduce carbon emissions and focuses on fostering employee success. Follow-Up Activity: Instructor should divide students into small groups of four. Next, they should discuss how CSR affects internal and external stakeholders. Key group discussions should be shared with the class.
Instructor may close out the activity by asking students to identify similar or differing CSR within organizations. Questions on moral standards, ethical considerations, and business survival are presented. Corporate governance is the system of governing a company so that the interests of corporate owners and other stakeholders are protected.
Company directors should be clearly separated in their authority from the CEO by insisting on strong financial reporting systems and more accountability.
For a supplemental activity, you could have the students discuss how managing a company for the long term would improve corporate governance and describe how companies could improve the performance of their board of directors. Article Citation: Subramanian, G. Corporate governance 2. Harvard Business Review, 93 3 , Describe the reasons why you trust the managers of that firm to act ethically.
At one time, Aubrey K. McClendon went through some personal finance difficulties as a result of falling oil prices and loss of stock value. His handpicked board of directors gave him a substantial pay package, and they even had the company purchase his personal collection of maps. Moreover, he was provided personal jet and accounting expenses, as well as sponsorship of an NBA team he partially owned.
Shareholders sued, and the company was forced to renegotiate the entire package and implement corporate reforms. The CEO resigned amid multiple government investigations into the entire matter. McClendon was later indicted on charges, but he died in a single- car crash the next day. Profit is not the only important goal of a business. This includes a commitment to sustainable environmental practices.
Stakeholders outside the organization include customers, competitors, suppliers, distributors, strategic allies, unions and associations, local communities, financial institutions, government regulators, special-interest groups, and the mass media. These external stakeholders can be impacted by forces in the general environment, including economic, technological, sociocultural, demographic, political-legal, and international forces.
A successful manager needs to know what constitutes ethics and values. Organizations may have two important value systems that can conflict: 1 the value system stressing financial performance versus 2 the value system stressing cohesion and solidarity in employee relationships.
A successful manager is able to properly balance these value systems. A successful manager also knows how to deal with ethical dilemmas and will take steps to help promote ethics at the organization. There are two viewpoints on corporate social responsibility. A strong corporate governance system is how you can trust that a company is doing the right thing. There should be a strong insistence on clear financial reporting systems and accountability of independent parties, such as the board of directors.
Here, Blue Bell seems to have failed at all three. The organization first learned about the problems in South Carolina in , but simply retrieved 10 products and did not make any mention to consumers. The problem continued to grow, and it was found that poor manufacturing processes most likely led to the contamination.
As production was more important than cleanliness, even after repeated FDA warnings, the organization did not address the issue. Financially, the organization suffered and had to let go of over 37 percent of its workforce through layoffs and furloughs. Be specific.
Internal stakeholders: Employees were negatively affected as they worked in poor sanitary conditions, and many were let go. Owners were also negatively affected as the company imploded financially. External: Customers suffered as some became ill and others even died.
The government also had to expend resources for continued regulation, so this was a negative as well. One external stakeholder that this was positive for was competitors. Which of the six general environmental forces influenced the manner in which Blue Bell responded to this crisis?
A bad reputation and government fines would surely affect the organization; so it first tried not to mention anything after South Carolina, but were then forced to bring it up. To what extent did Blue Bell respond ethically to the contamination problem? Blue Bell did not ethically respond to the South Carolina incident.
It did not mention anything to consumers and did not do a thorough investigation of the matter in order to protect customers and the community in other states, such as Kansas. If it had addressed the issue earlier, those deaths may not have occurred.
Ethical behavior in the utilitarian approach is guided by what will result in the greatest good for the greatest number of people. Blue Bell barely made it to legal responsibility. It was of course trying to be profitable and never slow production, and it sacrificed other important concepts, like sanitation for profitability.
If you graduated from a state university, got great grades, and interned, but never got that dream job because you actually needed to go to graduate school, should you apply for this Borrower Defense program? Solving the Challenge: 1. Apply for loan forgiveness and hope that the broad language of the law will make an exception for your state college education and loan. However, if there is no fraudulent claim clause, it may be worth a shot!
Apply for loan forgiveness.
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